A Missing Token May Be on Another Network or Hidden

A newly received token can be missing from a wallet because the wallet is set to a different network or does not display that token by default. The transaction receipt on the correct network is the first check: if it records a successful transfer to your address, the wallet’s screen may simply be incomplete.

Did the transaction reach the right network?

A transaction is recorded on one blockchain, and a wallet only shows assets for the network it is currently displaying. Check the transaction hash in that network’s block explorer, then compare the recipient address and token transfer with the address in your wallet.

A transfer through Mantle Bridge can involve activity on both a source chain and a destination chain, so a balance on one does not establish that funds have arrived on the other. For the business transfer mechanics, see how Mantle Bridge moves business funds; then check the destination network’s transaction record for completion.

Why does the wallet show no balance?

A wallet may not list every token contract automatically, even when the address holds a balance. Its network selection and token display determine what appears in the interface; the contract’s balance on the chain is the record to check.

Use the token contract address from the project’s official channel or the transaction details, and confirm it belongs to the network where the transfer arrived. If the wallet supports adding a token by contract address, adding the verified contract can make the balance visible. A matching token name or ticker alone is not enough to identify a contract, since different assets can use the same label.

What should I check before sending again?

Check the transfer record before retrying, because a successful transaction can leave a visible balance unchanged when the wallet is showing another chain or token. The useful checks are:

• Status: Does the transaction record say it succeeded, or is it pending or failed?
• Recipient: Does the transfer list your wallet address, including the correct account?
• Network: Is the wallet displaying the chain where the token was sent?
• Contract: Does the token contract match the project’s verified address for that chain?

A pending transaction has not yet established a completed transfer, while a failed one did not deliver the token. If the record shows success and the correct recipient but the token remains absent, compare the contract and network again before taking another action.

When is the token actually missing?

If the correct network’s transaction record shows no transfer to your address, the token has not arrived at that address on that chain. A successful record to a different address, or a completed bridge transfer to a different destination, will not appear in the wallet account you are checking.

For most readers, checking the transaction hash and network is the best first move: it separates a display issue from a transfer that is still pending, failed or addressed elsewhere. Only retry after the record clarifies what happened, and verify the recipient and network before confirming a new transfer.